Shipping & Return Policy
Shipping
Once your order is placed, please allow 1-3 business days for your order to be dispatched. This does not include shipping times. All orders are shipped with Australia Post with tracking.
Standard Domestic | 2-8 business days | $15
Express Domestic | 1-4 business days | $20
International NZ | 5-30 days | $25
International Worldwide | 5-30 days | $40
Express Domestic | 1-4 business days | $20
International NZ | 5-30 days | $25
International Worldwide | 5-30 days | $40
FREE shipping for domestic orders over $150.
Please note that for international orders, any additional custom duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.
All orders are packaged in 100% home compostable shipping mailers.
Lost or Stolen Shipments
It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, or for packages that are left, lost, or stolen. We will not be held liable for lost packages once proof of delivery has been received. However, please contact us right away and we will do whatever we can to help you locate your package.
Return Policy
Change of mind
Full-priced items may be returned for store credit if you contact ACAL within five days of receiving your order. Items must be unworn, unused, in original condition and have all tags attached. Return postage and any postage for an exchange are the customer's responsibility. Store credit is issued once the item is received and checked, and is valid for 12 months.
Full-priced items may be returned for store credit if you contact ACAL within five days of receiving your order. Items must be unworn, unused, in original condition and have all tags attached. Return postage and any postage for an exchange are the customer's responsibility. Store credit is issued once the item is received and checked, and is valid for 12 months.
Sale items
No change-of-mind returns, exchanges or store credit on sale items.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at contactacalstore@gmail.com with your order number and clear photographs.
If the item is determined to have a manufacturing fault, we will arrange an appropriate remedy, which may include a replacement, store credit, or refund in accordance with Australian Consumer Law.
How to return an item:
1. Contact us within 5 days of receiving your order via email at contactacalstore@gmail.com. Please state the reason for your return. If in the case of a faulty item being received, please provide clear photos within your email.
3. Email proof of postage with a tracking number to contactacalstore@gmail.com within 5 days of the return being approved by acal store via email.
4. Once we receive the return, we will contact you to process your exchange/store credit as long as the item(s) meet the above requirements.